|
Problem |
Likely Solution |
| I paid on line but did not get a
receipt. |
- The receipt was sent to the e-mail address that
was used when the the "ticket" for the class was purchased .
- If you used a different valid e-mail address the
receipt has been sent to that e-mail address.
- If you used a phantom e-mail address, you
need to call our office to have a receipt re-issued.
- Check
your e-mail account SPAM folder the receipt might be there.
- The receipt was may indicate that it was sent from
CVENT or SkillsPlus. CVENT is our
secure online course registration service.
|
| I need a duplicate receipt for my
accounting department. |
Please sign back into CVENT
and sign in using the same information used when you purchased the ticket.
You will see a link to request a re-issue of the receipt. |
| My credit card was declined. |
Credit cards can be declined for a
variety of reasons. Try the following:
- Register using a different credit card.
- Register by faxing a credit card authorization to
us.
If this did not solve the problem: Download
the credit card authorization and fax it back to us. |
| We do not have a corporate credit
card. What can I do now? |
Register by faxing a credit card
authorization to us. |
| Where will my receipt come from? |
The receipt will be/was sent from
CVENT. CVENT is our secure online course registration service. |
| I am trying to fax a credit card
authorization to you but the fax machine does not answer. |
Our fax number is (415) 487-1926. Fax
technology is not as reliable as we would like. Please call us at (415)
487-3500 and we will take the information over the telephone. |
