|
Problem |
Likely Solution |
| I can't find the website to take the
Designated Representative Certification class. |
The
class is at this link. You will need an enrollment key which should
have been emailed to you when you registered. The email was sent to the
email address provided at registration. |
| I can't find the website to take the
Exemptee Certification class. |
The
class is at this link. You will need an enrollment key which should
have been emailed to you when you registered. The email was sent to the
email address provided at registration. |
| I never got an email following
registration |
If it has been more than 15 minutes,
please check your SPAM folder. The email was sent to the email address
provided at registration. |
| The course site does not accept my
Username. |
When attempting to create a Username
it must be unique. Someone else may already be using that name. Please
create a new name and be sure to make a note of it.
If our office set up your student account, then
the Username must match exactly what was provided to your corporate
contact. If our office set up the Username and Password the text format is usually all lower case letters.
If this does not solve the problem please call
our office at (415) 487-3500 to reset your Username and Password |
| The course site does not accept my
password. |
If our office set up your student
account, then the Password must match exactly what was provided to your
corporate contact. The text format is usually all lower case letters.
If this does not solve the problem please call
our office at (415) 487-3500 to reset your Username and Password |
| I never got instructions for signing
into my class. |
Please sign back into CVENT
and sign in using the same information used when you purchased the ticket.
You will see a link to reprint the certificate. |
| My enrollment key does not work. |
The enrollment key must match exactly
as it appears in the e-mail confirmation. Capital letters must be capital
and lowercase letters must be in lowercase. |
| I never got an enrollment key. |
Please sign back into CVENT
and sign in using the same information used when you purchased the ticket.
You will see a link to reprint the certificate. |
| The word "enrol" is
misspelled on your website. |
Only in the United States. The
software developers are from Australia and there enroll is spelled with
only one "l". Thanks for calling it to our attention, we accept
all suggestions for improvement. |
| I forgot my Username and/or Password |
Please call our office to reset the
Username and/or Password. We can be reached at (415) 487-3500. |
| The screen says that my IP address
has changed |
Your are probably getting this message
because you are using AOL as your browser. If you have the choice to use
IE, start a new instance of your browser through IE and re-sign in. If you
still get this message, please call our office to reset your password. |
