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Welcome to The SkillsPlus Learning Portal

Thank you for taking our training classes. We are confident that this class will meet your needs for greater GMP understanding.

Troubleshooting Tips for On Line Learning Management System

Symptom	Possible Solution
After successfully logging in I click on the class and nothing happens.	Enable Cookies
After taking a class I can not print a certificate.	Turn off pop-up blocker
My Enrollment Key does not work.	Enrollment keys are case sensitive.

To Get Started

Select whether your class was Live Web (Column 1) or On-Demand Pay-Per-View (Column 2)
For the class you register, click on the class name.
Enter the UserID and Password when prompted. The password should have arrived via a second email about 10-15 after your receipt email.
Follow additional instructions on the screen
Troubleshooting: Can't get signed in?

Live Web Cast Classes	On Demand or Pay-Per-View
New Employee GMP Orientation Part 1	21 CFR 211 - Current Good Manufacturing Practice
New Employee GMP Orientation Part 2	Contamination Control
GMP Refresher	Designated Representative for California Board of Pharmacy
Equipment, Validation and Change Control	Exemptee Certification for Depart of Health Services
Root Cause Analysis Overview	Materials and GMPs
Writing Investigation Reports: Overview	Organization and Personnel
FDA History Past Present and Future	Production and Process Controls
People and Procedures	Proper Documentation Practices
Contamination Control	Root Cause Analysis
Documentation Practices
Materials
Management Responsibility
Production and Process Controls
Buildings and Facilities
Equipment and Calibration
Quality Assurance
Quality Control
Packaging and Labeling
Change Control
Validation Basics
FDA Inspections
Electronic Records
Statistical Process Control Overview - Coming Soon!
SOP Writing Overview
2007 GMP Refresher

Troubleshooting

If you were having trouble signing in, it can be cause by perhaps 3-4 different issues.

1. Signing in is case sensitive. Be sure to use the exact case as indicated in your confirmation letter. The sign in of TEST, test, or Test are not equal.

2. Be sure the CAPS LOCK key is in the office position.

3. Now try to use the numbers above the keyboard - not the numbers on the keypad to the right.

4. Be sure the NUM LOCK key is off.

5. Please click on the course name above and try to sign in again. If you still have trouble, please call our office at 415.487.3500

Contact us for a prompt reply!

Inquiry	Telephone	Email
Information via Email	(415) 487-3500	Click Here
Corporate and Consulting Services	(415) 487-3500	skillsplus@aol.com
Sales: Product and Services	(804) 938-4102	jackieoneillo@aol.com
Designated Representative	(415) 487-3500	skillsplus@aol.com
Exemptee Certification	(415) 487-3500	skillsplus@aol.com
Fax orders to	(415) 487-1926
Webmaster	(415) 487-3500	skillsplus@aol.com
Product and Service Support
On-line tech support for CBT classes		Click Here
On-line tech support for on-line purchases		Click Here
Live computer based training tech support	(415) 487-3500	Allan
Live GMP Content questions	(415) 487-3500	Allan, Jackie, or Jesse