Technical Trainer Certification: SkillsPlus International Inc.

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Technical Trainer Certification: A Technical Trainer Readiness Course

Purpose

Training trainers to train CGMPs, QSRs, or technical topics from the subject-matter-expert (SME) role.

Objectives

1. Organize content in a logical flow.

2. Develop content for training.

3. Develop activities to reinforce learning.

4. Develop assessment strategies and assessments to evaluate learning.

5. Coaching for better performance.

3. Facilitate discussions.

4. Use stories to create interest.

5. Manage disruptive students.

6. Coach hands on skills.

7. Create content assessments.

About the Class

In-house projects will be used to demonstrate and practice the skills and principles of this class.
The optional final exam is approximately 25 questions.
Each student receives a student guide containing a representation of the program’s slides and graphics with space provided for note taking.
This class can accommodate up to 15 people.
Duration: 8-16 hours.

Topics

Introduction

Adult Learners

1. Learning styles

2. Importance of considering adult learning styles

Learning Domains

1. Cognitive

2. Affective

3. Psycho-motor

4. Activity: Learning domains

Goals and Objectives

1. Competencies

2. Goals and objectives

3. Elements

4. Activity: Goals and objectives

Gap Analysis

1. Competencies

2. Activity: Experiencing gaps

3. Knowledge, skills and abilities

4. Activity: Gap analysis foundations

Program Design

1. Development strategies

2. Program design overview

3. Observe

4. Supervised practices

5. Solo practice

6. Qualification check

Program Development

1. Steps

2. Sources of information

3. Internal consistency

4. Flow charts

5. Activity: Developing a program

Materials Development

1. Methods

2. Manuals

3. Media

4. Scripts

5. Graphics

6. Models

Assessments: Tests and Measurements

1. Overview

2. Evaluating training results

3. Plus-delta

4. Testing

5. Liabilities of testing

6. Benefits of testing

7. Types of tests

8. Test construction

9. Test reliability and validity

10. Activity: Test construction

Effective Training

1. Overview

2. The environment

3. The training space

4. Engaging openers

5. Use of eyes, voice and face

6. Use of arms, legs and feet

7. Walking and pacing

8. Humor

9. Distractions

10. Nervousness

11. Preparation

12. Media

13. Demonstrations

14. Qualifications

15. Misconceptions

16. Mixed messages

17. Activity: Training activity

Effective Coaching

1. Why coaching fails

2. Basics of coaching

3. What are behaviors

4. Successive approximations

5. Communication and training

6. Word choices

7. Basic coaching statements

8. Advanced coaching

9. Relationships

4. Activity: Coaching

Facilitating Discussions

1. Targeting content

2. Question characteristics

3. Open-ended questions

4. Closed ended questions

5. Facilitative behaviors

6. Questions trigger discussion

7. Facilitator’s dilemma

8. Responding to responses and questions

9. Activity: Facilitating discussions

Storytelling

1. Use of stories

2. Why stories work

3. Elements of a good story

4. Activity: Creating a story

Handling Disruptive Students

1. Disruptive behaviors

2. Hierarchy of interventions

3. Activity: Handling disruptive behavior

Application

1. Practice teaching/training/coaching

Wrap Up

Call to learn about how we can customize this outline for any of your site's CGMP training needs. Standard outlines may change without notice. To speak with the lead instructor for this class please call Allan Dewes at 415.487.3500.

For a prompt reply to requests and questions: 415.487.3500 | allan.dewes@skillsplusinc.com | Fax: 415.487.1926